Frequently Asked Questions

Yes. Glowé World collars are designed with adjustability in mind so you can find a comfortable fit for your pet. Please always check the measurements listed on the individual product page before ordering.

Our collars are designed with your pet's comfort in mind while keeping the jewellery-inspired look that defines Glowé World. The correct fit is important, so the collar should sit comfortably without being too tight.

Selected Glowé World designs include detachable charms and crystal details. Please check the individual product description for the exact features of each design.

Many Glowé World designs may be suitable for both dogs and cats depending on neck size and the specifications of the individual collar. Always measure your pet before ordering.

Treat Glowé World pieces as decorative pet accessories. Avoid unnecessary exposure to water, harsh chemicals or rough surfaces, and store the collar carefully when not in use.

Use a soft measuring tape around the area of your pet's neck where the collar would naturally sit. Make sure there is enough room for a comfortable fit.

Please measure your pet's neck before ordering to ensure the best fit.

Choose a size that gives you enough adjustment room without making the collar too loose. If you are unsure, contact us before ordering and we will do our best to help.

Not necessarily. Measurements may differ between collections and designs, so always check the size information shown on the specific product page.

Selected designs may offer personalisation options. Any available customisations will be shown on the relevant product page.

Where name customisation is available, you will be able to enter your pet's name before adding the product to your cart.

Available options depend on the design you select. Where custom crystal colours, charms or other details are available, they will be shown on the product page.

Please check all personalised details carefully before placing your order. If you notice a mistake afterward, contact us as soon as possible. Changes cannot be guaranteed once preparation has started.

Please contact us as soon as possible. If preparation or fulfilment has not started, we will do our best to assist, but changes or cancellations cannot always be guaranteed.

When tracking is available, tracking details will be sent using the contact information provided with your order.

Contact us with your order details and photos where relevant. We will review the issue and help determine the appropriate next step.

Our available shipping destinations will be shown during checkout. For specific delivery questions, please contact us before ordering.

Processing and delivery times can vary depending on the order and destination. Please refer to our Shipping & Delivery page for the latest information.

Shipping & Delivery

Where tracking is available for your shipment, tracking details will be provided after your order has been dispatched.

Glowé World grew from years of helping stray animals. As rescue expenses continued to grow, I wanted to create a more sustainable way to support those ongoing costs instead of repeatedly relying on donations.

Glowé World helps support my ongoing rescue efforts and the expenses that can come with helping animals in need, including veterinary treatment, medication, food, transportation and recovery care.

Glowé World is a business built with a rescue-driven purpose.

Many Glowé World pieces are inspired by animals I have rescued or helped along the way. Their names and stories are part of the reason this brand exists.