Returns & Refunds

Please contact us with your order number and the reason for your request before sending anything back.

This allows us to review the order and provide the correct next steps.

Return eligibility may depend on the item, its condition, and whether it was personalised or customised. Please contact us before returning an item.

Because personalised pieces are made or prepared specifically using the details provided with your order, they may be subject to different return conditions from standard products.

Please check all customisation details carefully before completing your purchase.

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.

Include your order number, a short description of the issue, and clear photos where appropriate so we can review what happened.

Once an approved return or refund request has been reviewed, we will provide the applicable next steps.

Any approved refund will be handled according to the original payment method and applicable payment-provider processing.

Return shipping arrangements depend on the circumstances of the return. Please contact us before sending an item back so we can provide the appropriate instructions.

Please measure your pet's neck before ordering to ensure the best fit.

Measurements and adjustment ranges may differ between designs, so always check the individual product size information.